Returns & refund policy

We want you to feel happy with your Clevrast purchase. We carefully check and pack every order, and if something isn’t right, we’re here to listen and help. This policy explains returns, exchanges, refunds and cancellations.

Last updated: 29 October 2026

1. Returns

Please check your order when it arrives and contact us within 48 hours of delivery if an item is damaged, faulty, incorrect or missing. Share your order reference and photos of the item and packaging, and keep the original packaging and all accessories while we review your concern.

If you change your mind, unused items in their original, sealed packaging may be returned for an exchange within 7 days of delivery. Please contact us before sending anything back so we can arrange the return.

2. Refunds

We give a full refund when:

• an item arrives damaged, faulty or different from what you ordered, and you prefer a refund to a replacement;
• an item becomes unavailable after you have paid;
• your order is cancelled before it is dispatched.

Refunds are made to your original payment method:

• Card payments (where available) are reversed to the same card through PayHere.
• Bank transfers are refunded to the bank account you provide.
• Cash on delivery payments are refunded by bank transfer to the account you provide.
• Instalment plans: every payment made so far is refunded.

When a return is due to our error or a fault with the item, the original delivery charge is refunded too. Change-of-mind returns are exchanged rather than refunded.

Cancelling your order: you can cancel an unconfirmed order through your account. If your order has already been confirmed, please contact us as soon as possible. We’ll check its progress and let you know whether cancellation is still possible. Any payment for a cancelled order is refunded in full.

3. Exchanges

To request an exchange, contact us within 7 days of delivery with your order reference and the item you would like instead. If the new item costs more, you pay the difference; if it costs less, we refund the difference to your original payment method.

For a damaged, faulty or incorrect item, you can choose a replacement of the same item or a full refund.

4. Non-returnable items

For hygiene and safety reasons, the following cannot be returned for a change of mind:

• Cookware and appliances that have been used.
• Items without their original packaging, manuals or accessories.
• Items damaged through misuse, accidents or not following the care instructions.
• Items sold as clearance or marked “final sale”.

Faults that appear after the first 48 hours are handled under the product’s warranty. See our Warranty page.

5. Return delivery

For change-of-mind exchanges, you pay the cost of sending the item back and of delivering the replacement. If the return is due to our error or a fault with the item, we cover the delivery costs or arrange collection from your address.

6. Processing time

We review your request within 2 working days of receiving your photos or the returned item. Once a refund is approved, we process it within 7 working days.

Card refunds may take a further 7–14 working days to appear on your statement, depending on your bank. Bank transfer refunds usually reach your account within 1–2 working days of being sent.

7. Contact us

For help with a refund, return or exchange, reach us directly:

WhatsApp: 077 857 8400
Phone: 0778578400
Email: info@clevrast.lk

Please include your order reference, starting with CLV-, so we can find your order quickly.

Clevrast
No 206, Botiyadeniya, Thammita, Makewita, Gampaha