Frequently asked questions

Choose your items, add them to your bag and proceed to checkout. Enter your delivery details, select an available payment method and review your order before confirming. If you need help along the way, contact us and we’ll guide you.

You can currently pay by bank transfer from anywhere in Sri Lanka. Cash on delivery is also available for delivery addresses within Gampaha District.

PayHere, Koko and Mintpay are coming soon, bringing you more convenient ways to pay. Available payment options will be shown at checkout.

You can upload your receipt during checkout or send it to us afterwards on WhatsApp at 077 857 8400. Please include your order reference, starting with CLV-, so we can match your payment to your order.

Your items are reserved for 30 minutes while you complete checkout, followed by a 24-hour reservation while we verify your bank transfer. If you need help completing your payment, please contact us.

Of course. If you’re comparing products or unsure which option suits your home, get in touch. We’ll help you understand the available features, sizes and capacities so you can choose with confidence.

We deliver to all 25 districts in Sri Lanka. Enter your delivery address at checkout to see the delivery charge for your order.

Your delivery charge is shown at checkout before you confirm your order, so you can review the full total before placing your purchase.

Most orders arrive within 2 - 4 working days after dispatch. Delivery times may occasionally vary depending on your location and the courier’s schedule.

Bank transfer orders are prepared for dispatch once payment is verified. Cash on delivery orders within Gampaha District are prepared once the order is confirmed.

Visit Track Your Order and enter your order number and phone number to check its progress. If you have a Clevrast account, you can also view your orders in My Account.

If you need to update your delivery address or phone number, please contact us as soon as possible. We’ll check your order’s progress and let you know what can be changed.

You can cancel an unconfirmed order through My Account. For confirmed orders, contact us so we can check whether cancellation is still possible.

Please contact us within 48 hours of delivery with your order number and a brief description of the issue. Keep the original packaging and all accessories, as we may request photos to help us review your concern.

We’ll look into the details and guide you through the next steps. You can find more information in our Returns & Refund Policy.

Unused items in their original, sealed packaging may be exchanged within 7 days of delivery. Please contact us within this period before returning anything.

Used cookware and appliances are not eligible for change-of-mind exchanges. Delivery charges for these exchanges are paid by the customer.

All warranty details, including the duration, coverage and specific conditions, are listed on the individual product page. Warranty terms may differ between products, so please review the relevant details before purchasing.

Contact us with your order reference, a description of the problem, and clear photos or a short video where possible. Keep the product and its accessories while we review your request.

We’ll explain the next steps within two working days. For more information, please visit our Warranty page.